Support
Need help with DriveXP? We’re here to help with account setup, guardian access, lesson progress, permit prep, and app troubleshooting.
If you need support, contact us at hello@drivexp.io and we’ll do our best to respond within 1–2 business days.
Contact Support
To help us troubleshoot quickly, please include:
the email address associated with your DriveXP account
whether you’re using a Driver or Guardian account
your device type and operating system
a short description of the issue
screenshots, if available
Frequently asked questions
How do I connect a guardian to a driver account?
Drivers can invite a guardian from the Guardian Access section of the app by sharing an invite code or sending an invite. Guardians can then connect and review lesson progress and study readiness.
Why isn’t my drive showing in the dashboard?
Drive logs and lesson history may take a moment to sync. If a drive still doesn’t appear after refreshing the app, contact support with the approximate date/time of the drive.
Why isn’t my lesson progress showing up?
Try closing and reopening the app, then refresh the dashboard. If the issue continues, contact support and include the lesson name, account type, and any screenshots of the problem.
Why didn’t my next level unlock?
Some levels may require task completion, minimum drive requirements, or guardian approval before the next lesson becomes available.
Why is my study progress missing?
Study progress may not appear if the module was not completed or synced successfully. Try refreshing the app and checking your internet connection. If the problem continues, contact support.
Why can’t I see my guardian or driver link?
Guardian/driver linking requires an approved connection between accounts. If the link doesn’t appear, contact support and include the email addresses used for both accounts.
Connect
DriveXP is an educational tool and does not replace formal driver’s education programs.
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hello@DriveXP.io
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